MORE ABOUT ADMINISTRATIVE SERVICES BASED ON THE “ONE-STOP SHOP” PRINCIPLE IN BULGARIAN ADMINISTRATIVE PRACTICE

Abstract

The modernization of public administration and its activities has been one of the main priorities of Bulgarian government policies in recent years. These governments have consistently implemented administrative reforms, aiming to shape its vision as professional, politically neutral, and accountable to society. Improving administrative services is a key element in realizing this policy. Public attitudes and expectations, along with the dissatisfaction of citizens and businesses in their interactions with the administration when obtaining information and administrative services, require a new reevaluation of policies in the field of administrative services. These policies must elevate the provision of administrative services as a leading principle of the administration, which operates not for itself but for the benefit of citizens and businesses, while minimizing conditions for corruption.

In recent years, municipal service and information centers have been established in dozens of Bulgarian municipalities. The “one-stop shop” principle has been introduced in the central administration and regional administrations. This approach addresses the growing demand for quality administrative services, the integration of modern management practices and technologies, and the need for greater transparency in the functioning of the Bulgarian administration. This Improving administrative services is a key element in the modernization of public administration and its activities.

In recent years, Bulgaria has adopted numerous documents aimed at enhancing administrative services in public administration. Some of the more important ones include:

 • The Concept for Improving Administrative Services in the Context of the “One-Stop Shop” Principle and the Basic Model of “One-Stop Shop” Service Delivery;

• The Strategy for Modernizing Public Administration: From Accession to Integration;

• The Regulation on Administrative Services, among others.

There are relatively few publications in Bulgaria about administrative services provided through service and information centers and the “one-stop shop” principle.

This study does not claim to be exhaustive but represents the author’s attempt to address many aspects of the aforementioned administrative services