SOME SUCCESS FACTORS IN IMPLEMENTING RE-ENGINEERING IN HOSPITALS

Petya Chankova

Abstract


Subject: Business process reengineering is known in literature as dramatic improvement necessary to provide organizational competitiveness but in fact, in reality, it turns out to have a number of unsuccessful applications. This study focuses on the influence of some significant factors for the successful implementation of reengineering projects in hospital facilities.

Methodology: On the grounds of several years of nutrition research in hospital facilities, some factors have been identified that help to successfully implement reengineering initiatives for multiple co-processes. An algorithm has been developed to survey the opinion of top managers and hospital administrators to test factors that are particularly important for the efficient application of reengineering projects in hospital facilities.

Results: Four groups of success factors have been defined - strategic, organizational, methodical and technological, educational. Recommendations are given to hospital managers to focus their activities on the implementation of business process reengineering, taking into account the main success factors (implementation of change management systems and models, formation of the relevant company culture, commitment of doctors and staff to the vision of the hospital, efficient and modern IT infrastructure, etc.).

Conclusions: The main causes of the large differences in the overall reengineering project outcomes among the different hospitals can be listed as:

- The level of commitment of the hospital staff to the successful implementation of reengineering projects;

- The main factors lack of clarity affecting the implementation of reengineering projects;

- The initiation of reengineering activities before having the top managers’ belief in the availability of the successful factors.


Keywords


reengineering, business processes, hospitals, factors, success

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