Quality management of hospital services under ISO 9001: 2008 as an integral part of the International Organization Standartization series
Keywords:
quality, hospital services, modelsAbstract
The International Quality Management System ISO 9001:2008 aims to focus the attention of the management of the hospitals and the heads of their medical and non-medical structures to the improvement and sustainable development of the quality of the processes deriving from the subject of their activities.
References
Bergrem H. Five years with the St Vincent Declaration : Report Based on 1994 Questionnaires Completed by the St Vincent Declaration Liaison Persons of WHO/EURO members states – Copenhagen : WHO R.O, for Europe, 1995.
Culver A.J. Health, health expenditures, and equity/ Equity in the finance and delivery of health care. An International Perspective. Oxford University Press.1993.
Daniels N. Just Health Care – Cambridge University press 1985.
De Roo A. Contracting and solidarity: market- oriented changes in Dutch health insurance schemes – Buckingham: Open Univ. Press. 1995.
Deming W.E. Quality productivity and Competitive Position. Cambridge Masachusetts: MIT Center for Advanced Engineering Study. 1982.
Enkin M. Guide to Effective Care in Prignancy and Childbirth- Oxford univ. Press, 1995
Esping- Andersen G. The Three Worlds of Welfare Capitalism. Princeton University Press 1990.
Fischer F. Technocracy and the Politics of Expertise – Newbury Park : Sage,1990.
Fuchs V.R. Physician – induced demand : a parable.
Glaser W.A. Health insurance in Practice – San Francisco : Jossey Boss.1991.
Fischer F. Technocracy and the Politics of Expertise – Newbury Park : Sage,1990.
Fuchs V.R. Physician – induced demand : a parable.
Glaser W.A. Health insurance in Practice – San Francisco : Jossey Boss.1991.
Guattari F. Pour une refoundation des pratique sociales / Le mondel Diplomatique-1992.
Guid metodologique pour L’auto-Evaluation, Service Evaluation et Qualite-DIREQ-DMP, Hopital Bicetre, Mai 1998, APHP – Paris.
Habermans J. Theorie de L’agir Communicational – Paris : Fayard, 1987.
Peckham M. Research and development for the national health service . Lancet. 1991.
Petersen L.K. Hospital Financing in Denmark – Paris : Organization for Economic Cooperation and Development . 1995.
Preker A.S. , Feachem R. Searching for the Silver Bullet : Market Mechanisms and the Health Sector in Central and Eastern Europe. Washington W.B. 1987.
Rice T. Demand curves economists and desert is lands in a response to Feldman and Dowd/J. Health Econ. 1993.
